In order to create and edit content for a website hosted on the CALS Web Service, you will need to login with your UW NetID, and have been added to the website with a WordPress user role using your UW NetID.
You will also need to be connected via a campus network IP address.
Site administrators have the permission to add, edit, and remove users on their website. ↗
Requirements
- Connected to the Internet through a campus IP address
- A WordPress user account on the website (approved by site owner/administrator)
- Your UW NetID and password
Connect to the campus network
Logging into a website hosted on the CALS Web Service requires that you are connected to a campus network. If on campus, you can connect to the campus network by using ethernet, Eduroam, UWNet, or WiscVPN. If you are off campus, you will be required to use WiscVPN.
Once connected to the campus network, you may proceed with logging in using the steps below.
Logging into your site
- Open a browser and go to your website.
- Scroll to the bottom of the homepage and locate the login link.
- Click Login. This will redirect you to the UW-Madison NetID Login window.
- Enter your NetID and password.
- The WordPress Admin Dashboard for that site will appear upon successful login.
- If you need to navigate between different sites once you are logged in, you can use the My Sites drop down menu from the top admin bar.
Login Troubleshooting
Not connected to the campus network
The most common reason that a user is not able to log into their CALS hosted website is because they are not connected to a campus network IP address.
If you are on campus, make sure that you are either hard-wired (via ethernet cable) or connected via WiFi to UWNet or Eduroam. If you are not connected to one of these networks, you will see an error.
If you are off campus, you must be logged in via WiscVPN (Palo Alto Global Protect). If you do not have WiscVPN on your computer, you will need to download and install it and then login to connect: WiscVPN GlobalProtect (All OS) – Installing, Updating, Connecting, and Uninstalling
You do not have an account on the WordPress site
You may see an error similar to the text below, then it is likely that you have not been added to the site by the site administrator. To be added to a site, reach out to the site administrator, and have them follow the instructions on for adding a user to a WordPress website.
You attempted to access the “Example Subsite” dashboard, but you do not currently have privileges on this site. If you believe you should be able to access the dashboard, please contact your network administrator.
Wrong login credentials
You must always login with your NetID credentials. If you are unable to get in, please check to make sure you have the correct username (NetID) and password. If you recently changed your NetID password, you will need to use the new password or you will receive an error.
“Too many redirects” or “too many cookies” errors
Periodically, users will receive a Too Many Redirects or Too Many Cookies error when attempting to edit or sign in. Please clear your browser’s cache and cookies (all time) to fix the error.
Clearing Browser Cache and Cookies
Please also make sure to restart your browser after clearing cookies.
More information about cookie errors can be found in How to prevent “HTTP Error 431: Too many cookies” on wisc.edu sites.
Troubleshooting tips
Users have identified issues with accessing our web service from various off campus cafés and restaurants. If you are connected to WiscVPN from off campus and are still having trouble logging in, the issue might be the WiFi setup at the business you are at. Please relocate and try again.
It is advised that you download and install Global Protect, instead for use with WiscVPN. In very rare cases, users cannot use Global Protect on their computers. In those cases, please update your Cisco AnyConnect settings so that you are choosing the On Campus, Static IP option.
Some groups have their own departmental VPN and have periodically been unable to login to CALS Web Service while connected. It is suggested that you use the primary campus WiscVPN for connecting to your CALS-hosted website.
If you are logged in and viewing your site, and the editing bar does not appear at the top of the screen, try doing a hard refresh of your site (hold down the Shift key and click the refresh button).
The problem could be related to other login issues.
Need help with your website?
The CALS Web Service team is here to ensure you have all the tools you need and understand how to use them. If you ever get stuck, please don’t hesitate to reach out. We’re here to help!